Municipal Enforcement Information for the Summer Villages of Birchcliff, Half Moon Bay, Jarvis Bay, Norglenwold & Sunbreaker Cove.

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Parking Offense Payment Options

Online Payment - within 15 Days of Offence date

Summer Villages on Sylvan Lake are not responsible for failed or denied payments. Please allow sufficient time for your payment to reach us. 


Pay within: 

• 1-15 days: E-transfer, or credit card online, or by mail, or in person (cash, cheque or debit ONLY)
• After 15 days: The initial Bylaw ticket is expired after 15 days. A provincial ticket will then be issued, and payment must be made to: eservices.alberta.ca 
  • Municipal Office CANNOT accept payment for provincial tickets.

Pay online:

• Up to 15 days after Offence date you may pay by Credit Card online with PaySimply
• You need:
  • The parking ticket number as the Tag Control Number (numbers only), located on the bottom left corner of your ticket.
• Up to 15 days after Offence date, you may pay by e-Transfer to: [email protected]
• You need:
  • The parking ticket number as the Message on e-Transfer - located on the bottom left corner of your ticket.
  • NO PASSWORD REQUIRED. If it asks for a password, you have the wrong email address.
  • Copy and paste: [email protected]

Pay by mail or in person:
DO NOT MAIL CASH
Cheque or money order only payable to:
                              Summer Villages on Sylvan Lake
                              2 Erickson Drive
                              Sylvan Lake, AB   T4S 1P5

• Hours of operation:
  • ​Monday to Friday 8:30am - 4:30pm
  • Closed All Stats and Weekends

Prosecution can be avoided for this offense by paying the penalty indicated within the time frame provided on your violation tag. 
​

In Person Payment - Within 15 days of Offence date

Cash, cheque/money order, or debit card transactions

• In person by Cash, Debit, Cheque or money order only payable to:
                                 Summer Villages on Sylvan Lake
                                2 Erickson Drive
                                Sylvan Lake, AB   T4S 1P5 
• Hours of operation:
  • ​Monday to Friday 8:30am - 4:30pm
  • Closed All Stats and Weekends

Appeal your parking fine

Appeals are accepted on unpaid tickets where clear evidence is available to prove the ticket was issued in error, and the vehicle owner is not responsible for the listed offence.  
How to appeal

• You must appeal your ticket before 15 days of Offence date
• Appeal a parking or other Summer Villages on Sylvan Lake Bylaw Ticket by filling out this form, or
• Email: [email protected]

After 15 days of offence date - pay fine

Online

• Your ticket becomes a Provincial Violation Ticket
• The Villages Office will mail you a new Provincial Violation Ticket 
• Pay online, search for your ticket, or request a trial date 

In person

• At registries or courthouse

Credit Card Payments for tickets or fines

Report a Concern

Report a concern

For emergencies, dial 911


Municipal enforcement concerns:

• Email: [email protected]
• Fill out the Fillable Municipal Enforcement Complaint Form below & email to: [email protected] 
• Print the Municipal Enforcement Complaint Form and return to us:
  • ​By mail to:

                        Summer Villages on Sylvan Lake Administration Office
                        #2 Erickson Drive
​                        Sylvan Lake, AB T4S 1P5
​

• ​​By drop-off at our administration office located at:  

                      #2 Erickson Drive, Sylvan Lake, AB T4S 1P5​​ ​

Response times

• Complaints are responded to in a timely fashion 
• Response times vary based on availability of officers at the time of the call

the bylaw complaint process

Step One: Filing A Complaint

• Provide as much information as possible by filling out the Bylaw Complaint Form, or by email: [email protected]
• A file is created
• The File is assigned to an officer
• While anonymous complaints are received, please note that our ability to investigate or follow up may be limited if sufficient information is not provided.

Step Two: Review & Prioritization

• The officer receives and reviews the file
• They will make contact with you to start the resolution process

Step Three: Follow-Up

• The officer may request additional information
  • Written statement
  • Noise or bark log
  • Photos or videos
• You may be asked to testify in court as a witness
• If you do not wish to provide more information or testify, corrective actions may be limited

​
Step Four: Resolution Process

• The Officer closes the file
• They let you know of any actions or enforcements taken and the final resolution

How do officers resolve complaints?

• Educate residents about bylaws
• Give an opportunity to comply
• Ask for compliance by a certain date
• Issue a warning
• Issue a Ticket

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RCMP
Main: 403-858-7200
Fax: 403-887-2930

RCMP - Protective Services Building
4260 - 50th Street
Sylvan Lake, AB T4S 0H3